Our Shipping Policy
How It Works
Once your order has been placed, we will endeavor to process and ship your order within 2-3 days.
This does not include weekends or public holidays.
During holiday periods, please allow up to 7 business days for your order to be shipped.
Occasionally we experience a few minor hiccups and discrepancies with our stock, in these cases we will attempt to source the items as quickly as possible for you.
However, this may cause a slight delay in the dispatch of your order.
Returns
The Small Print
If you’re looking to return or exchange your order for whatever reason, we're here to help!
We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. Please just email us to arrange the return.
Please note however, discounted items are final and cannot be returned or exchanged. All returned items must have tags still on and be returned in original product packaging. Returned items must have no visible signs of wear or use.
Customers will be responsible for covering any return shipping costs.
We strongly advise that you send your return parcel using a shipping method that has tracking, so that we are both able to locate the parcel during transit.
Once your return has been received, please allow between one to three working days for our team to process your request. During busy periods, returns may take up to seven days.
Privacy Policy
Trust Us With Your Information
Personally identifiable data about our customers is known to us only when willingly submitted, by the users of our online store. We collect personal information from you; such as your name, phone number, email and postal address, so that we can provide you with the products you want.
Without this information, we may be unable to get you the items you’re after.
We do not collect or maintain any credit card details.
All credit card processing and security is provided through Stripe and PayPal, ensuring the best possible privacy and fraud protection to our customers.